Shipping
Prices
All prices are inclusive of VAT, shipping (see information further down on this page) and, if applicable, duty if any of the countries mentioned on this page is the shipping address. We reserve the right to change our prices due to changes in exchange rates or changes in the world rug market.
Delivery
We always offer at least one free shipping alternative.
All deliveries are handled by FedEx/UPS. We are unable to ship to box addresses.
FedEx - Standard delivery
Standard delivery is made weekdays between 9:00 and 17:00Delivery to the address you have stated.
Delivery time 3 - 5 working days*
UPS - Standard delivery
Standard delivery is made weekdays between 9:00 and 17:00Delivery to the address you have stated.
UPS does not guarantee that the driver will contact you by telephone on the agreed delivery day.
Delivery time 4 - 5 working days*
* The delivery time applies to orders that are placed on weekdays before 14.00 ( 2 PM CET).
For orders that are placed on weekends or after 14.00 the delivery time is counted from the following working day.
The order is completed once we have received full payment. If you pay by card we receive the payment instantly. If you pay by bank transfer it may take one or two days longer.
Warranty
We offer a warranty on all products purchased from us. The warranty is applicable for 1 year from the date you receive your rug. If the customer refers to the warranty and it is judged that the damage depends on bad handling by the customer the customer will pay the costs of any reparation. Our expert staff will in the first place determine the cause of the damage. The customer pays all shipping costs in case of warranty reparations.
Return
When sending back a carpet you first have to contact us It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed.
When a return is completed the same card or bank account you used for the purchase will be credited. If we receive returning goods without the proper return dispatch note the goods will be sent back at the customer's expense. If a product is returned and is not in the original condition, the return will not be accepted. In this case, the customer will not be refunded for the product and will be responsible for shipping costs if they wish to have the product returned to them.
SHIPPING